Stay Calm and Be Professional

What to do before sending off a knee-jerk response to a troublesome client

Denise Griffitts, 'Your Partner In Success™' is a happy nerd in stilettos who works from her beautifully appointed home office with the enthusiastic assistance of her feline office assistants and one woefully outnumbered dog, Abbey Rose.

A long-time virtual assistance industry expert, online business manager, and web developer Denise Griffitts is also the host of the very popular podcast called Your Partner In Success Radio which has been identified on INC. com as one of the best business podcasts you need to be listening to now.

Stay Calm and Be Professional by Denise Griffitts

As any true Virtual Assistance professional knows, if you wake up with the disposition of a sleep-deprived honey badger, responding to a client or team question with snark can only harm your relationship.

Here are some things that can save your day and your client/team relationship. 

  1. Walk off for a while. Literally, walk off. Go for a walk. Walk in place. Go outside and commune with nature.
  2. Write your snarky response in a word document. NOT an email as it is way too easy to accidentally send it before you have calmed down and let your logical mind take over. Get it out of your system and then let it sit for as long as it takes for you to return to a sane and professional position.
  3. If it is egregious enough, ask a trusted colleague (not family or friend – they do not understand our business) to read the offending email and your word document response and edit so that you sound professional and sane.

The truth is, there are going to be times when we take on a client that is not a good fit, or we learn over time that we simply don’t like them. Finish your work. Do it honestly and respectfully and then get out of that business relationship as quickly as you can. Nature abhors a vacuum and your next perfect client is waiting in line. Trust me on this!

How do you deal with the communication stresses with clients who really step on your last nerve?

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