This is What Superb Customer Service Looks Like!

Superb customer service is the lifeblood of any business, be it brick and mortar or a business that operates largely online. You can hang coupons on my door all day long but if I have had poor customer experiences at the hands of your employees, the response is quite simple. My business goes elsewhere. 

Great customer service lets your customers and clients know that you value them and you want them to be happy enough with your company and services to refer you to their circle of friends, family and customers. In short, great customer service is about reaching out and forming a relationship. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.”

These are examples of some truly great customer service experiences that I had lately and wanted to share with you.

Grasshopper

Hi, this message is for Denise Griffitts,
[audio:grasshopper.mp3]

This is Jonathan Kay, I am the Ambassador of Buzz here at Grasshopper.  I actually just left you a voicemail but wanted to follow up with an email as well.  I wanted to reach out to you as I really enjoyed your article “Does Your Small or Online Business Have a Toll Free Number”.  First off, it was important to me that I connected and thanked you.  Really appreciate you giving us the vote of confidence.  I feel like people really don’t take enough time to just say “thank you”, so that is what I wanted to do.

I was excited when I saw your article as I was not familiar with The Virtual Assistant Industry prior to it!  What else do you guys work on?  Anything at all I could be a resource for, or something I could help with?

Thanks again.

Jonathan

(I did call Jonathan back to thank him and we had a great free-ranging chat on business, customer service, blogging and the Virtual Assistance Industry. Thank you Jonathan!)

Dominoes Pizza

A week or so my husband and I were both down with a miserable (and lingering) case of the flu but knew we were going to survive it when hunger pangs in the form of a rabid desire for pizza hit us both.  Being an enthusiastic and ardent home cook, I don’t normally like to order pizza but our survival that day clearly depended on somebody besides me cooking food for us.

It was a cold and rainy day and we didn’t want to infect the poor delivery person with what ailed us, so left this envelope on the door with a tip. The lady ran back to her car in the rain, grabbed a pen and some masking tape and put this back on our door and then gave a quick ring on the doorbell to let us know that our order had arrived. I was impressed!

Now that is customer service and we definitely let the manager of her store know how much we appreciated that very kind gesture.

Tweet Pages

During my bout with the flu I ordered a custom Twitter background from Tweet Pages as I had seen their work, been impressed and wanted to give them a try. Once the order was complete, I apparently let it slide completely out of my consciousness. After about a week, and around the time of the Dominoes delivery, it occured that I had never received the background. After checking my junk folder I sent a note to Tweet Pages. This is what I got back along with a very nice phone call from Matt Clark. Excellent customer service!

I would really like to hear of superb customer service that you have received. Please share!