Every successful company depends on the “Go-to-Guy/Gal” This is the person that can always be relied on to come through when you need them the most. Have you identified this person on your team? Do you take EXCELLENT care of him or her? Does he or she know how much you appreciate their excellent work ethic? Identify this person and invest in them. Make sure they know how important the work they do contributes to your success and that you are aware of it and deeply appreciative. Your best and most productive team members invariably feel well cared for – respected, rewarded and secure.
When you understand that your high-performing virtual assistance team is a collaboration of contribution, communication and commitment rather than just you issuing a list of tasks, you will have a much better understanding of how to lead and communicate with them.
Here are some things that you can do:
- Sometimes the simple act of picking up the phone and taking the time to say a heartfelt “thank you!” is one of the best ways to make your team member understand how much you appreciate them.
- Unexpected bonuses. When my web development company has a huge project that requires additional time or odd hours (On one memorable occasion we launched a website at 3am as the client was walking across the parking lot to film a segment on the 700 Club!) I made sure that the team members who offered up their evenings and weekends were bonused even though they did not demand or even expect it. I could not have completed this project on time without them and I was deeply appreciative of the effort that they expended to make sure the project was launched on time.
- Identify skills and talent and then invest where needed. Does he or she need a course on WordPress? A quick refresher course on Infusionsoft? People work with the highest energy and diligence when they feel you have their best interests at heart and genuinely want to develop and advance them.
There are so many other ways to show appreciation and I would love to hear yours!